All our flowers are covered by our 100% freshness guaranteed and if you are not 100% satisfied please call us immediately. Delivery times are not guaranteed but if you have any special requirements please call us direct. All our flowers are subject to availability and if needed may be substituted with a similar flower and the full order value will always be adhered to. All containers are subject to availability and if needed may be substituted with a similar container. No delivery times are guaranteed but we will do our utmost to have it delivered fresh, on time & always.